Effective Date: April 2025

At Doorstep Auto, your privacy matters. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website

(www.doorstepauto.ca) or use our services. By using our website or submitting your information, you agree to the terms outlined in this policy.

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1. Information We Collect

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When you interact with Doorstep Auto, we may collect the following types of personal information:

• Contact Information: Full name, phone number, email address, home address

• Financial & Employment Information: Income, employment status, employer name, monthly payments, credit score estimates

• Vehicle Preferences: Type of vehicle sought trade-in vehicle details

• Identification Data: IP address, browser type, device data, cookies

• Application Details: Any other data submitted via our forms or intake process

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2. How We Use Your Information

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We use your personal information to:

• Match you with licensed dealerships, lenders, and automotive service providers

• Facilitate credit and financing opportunities

• Evaluate your eligibility for loan or vehicle programs

• Respond to your inquiries and provide customer service

• Improve our website, marketing efforts, and lead-generation systems

• Comply with applicable legal or regulatory obligations

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3. Do We Share Your Personal Information?

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Yes, we may share your personal information with trusted third parties within Canada to help deliver the services you request especially when assisting with vehicle purchases and financing.

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Sharing With Automotive Partners

When you submit an application through Doorstep Auto, we may share your information with licensed automotive dealerships and financing partners in our Canadian network to:

• Match you with suitable vehicle and financing options

• Process your application quickly and efficiently

• Help you complete your purchase or loan agreement

 

Sharing With Service Providers

We work with select Canadian service providers who assist us in operating our business, maintaining security, and delivering marketing and communication services.

These providers may include:

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• Credit Partners – to assess your creditworthiness and perform credit checks

• Marketing Partners – to send promotional offers, deliver targeted advertising, and manage email or SMS campaigns

• IT and Hosting Providers – to support our website, data management, and security infrastructure

• Customer Service Platforms – to help us respond to inquiries, applications, and service requests

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These service providers are contractually obligated to protect your information, comply with Canadian privacy regulations, and use your data only for authorized purposes.

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Lead Sharing & Sale of Information

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By submitting your personal information, you consent to Doorstep Auto:

• Sharing or selling your data with our trusted network of third-party partners (dealerships, financial institutions, and automotive service providers)

• Allowing these partners to contact you directly via phone, SMS, email, or other channels about vehicle financing, trade-in assessments, or sales offers

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These partners are contractually obligated to use your information only in connection with your inquiry or service request, and not for unrelated marketing purposes unless you separately agree to it.

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4. Consent & Communication

By submitting your application, you provide explicit consent to be contacted by:

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• Doorstep Auto staff or representatives

• Third-party partners we refer you to

• Contact methods may include phone calls, SMS messages, emails, and other channels

 

You can withdraw your consent at any time by emailing us at support@doorstepauto.ca or using opt-out instructions in communications you receive.

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5. How We Protect Your Information

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We take data protection seriously. Doorstep Auto uses appropriate safeguards to secure your personal information, including:

• Secure server infrastructure and SSL encryption

• Access controls and internal data protection policies

• Regular risk assessments and third-party compliance reviews

Despite our efforts, no method of data transmission over the internet is 100% secure. We cannot guarantee absolute security, but we work diligently to protect your data.

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6. Your Rights and Access to Information

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As a Canadian resident, you have rights under PIPEDA, including:

• The right to access personal data we hold about you

• The right to correct or update inaccurate information

• The right to withdraw consent or request deletion of your data (where applicable)

• The right to lodge a complaint with the Office of the Privacy Commissioner of Canada

To exercise these rights, please contact us at approvals@doorstepauto.ca.

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7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable laws, after which it is securely deleted or anonymized.

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8. Cookies & Tracking

We may use cookies and tracking technologies to enhance your experience, gather website analytics, and improve performance. You can disable cookies in your browser settings at any time.

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9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their privacy policies separately.

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10. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted here, and the effective date will be revised accordingly. Your continued use of our website or services after changes are made indicates your acceptance of the updated terms.

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11. Contact Us

If you have any questions or requests regarding this Privacy Policy or your personal information, please contact:

approvals@doorstepauto.ca

www.doorstepauto.ca

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